What is tahini?
Tahini is a paste made from sesame seeds. It is commonly used in Middle Eastern and Mediterranean cuisines, and is a versatile ingredient for savory and sweet dishes.
Is your tahini raw?
No, our sesame seeds are roasted before they are pressed.
Soom Tahini is just sesame, no added salt or oil.
What is silan?
Silan is a syrup made from dates. Soom Silan is an all-natural date syrup made from 100% steamed and pressed dates. There are no additional sugars, preservatives, or colors added to our silan.
Can you please list the ingredients in Soom’s products?
Soom Premium Tahini: 100% roasted and pressed Ethiopian White Humera sesame seeds. That’s it! No added oils.
Soom Organic Tahini: 100% roasted and pressed Organic Ethiopian White Humera sesame seeds. That’s it! No added oils.
Soom Chocolate Sweet Tahini: Soom Tahini, powdered cane sugar, and cocoa powder.
Soom Silan Date Syrup: 100% steamed and pressed dates.
Is Soom tahini made with hulled or with whole/unhulled sesame seeds?
Soom Tahini is made with mechanically-hulled sesame seeds.
Where are your sesame seeds from?
Our sesame seeds are from the northwest, Humera, region of Ethiopia. They are called White Humera Sesame.
Where are your dates from?
Our dates are from Israel, primarily the Jordan Valley and the Arava Desert.
Where is Soom Tahini and tahini-related products manufactured?
Where is Soom Silan manufactured?
Are Soom products manufactured in a shared facility with shared equipment where nuts are handled?
Soom Premium and Organic Tahini are both manufactured in a facility in which tree nuts and peanuts are not present.
Soom Chocolate Sweet Tahini does not include nuts in the ingredients nor is it produced in a factory that processes nuts of any kind.
Soom Silan is manufactured in a facility in which tree nuts and peanuts are not present.
Other than the organic certification, is there any difference between Soom’s Premium and Organic tahinis?
Our premium and organic tahini are both made with White Humera Ethiopian sesame seeds, and manufactured using the same process. The texture and flavor is exactly the same! The only difference between these two products is the organic certification.
Are Soom products certified kosher?
Yes, all Soom tahini-related products are OU. Soom Silan is OK.
Are Soom products gluten-free, soy-free, dairy-free, and nut-free?
Soom Tahini and Soom Silan are gluten-free, soy-free, dairy-free, peanut-free, tree nut-free and vegan. Soom Chocolate Sweet Tahini does not contain gluten, soy, dairy, peanuts, or tree nuts in the ingredients. However, it is produced in a factory that also produces soy.
Is the plastic that Soom uses BPA-free?
Yes, all of Soom’s plastic is BPA-free.
How should I store Soom Products?
Depending on the preferred consistency, you can keep Soom tahini either in the pantry for a smoother and more pourable texture. However, if you prefer a nut butter-like consistency, place Soom tahini products in the fridge. Never place a wet or dirty spoon in the jar. Store Soom Silan in the pantry.
How long is Soom Tahini good for?
Soom Tahini products have an 18-month expiration date from the day the tahini was pressed, but we recommend using the product up within the first 12 months.
How long is Soom Silan good for?
Soom Silan has an 18-month expiration date from the day the silan was pressed, but we recommend using the product up within the first 12 months.
How do I read the expiration date on the tahini bottles?
A bottle may have an expiration date of 18/1/20, which means it’s good until January 18th, 2020.
I noticed Soom Tahini is smoother and more runny than other tahini I’ve tried. Is this how it’s supposed to be?
Soom tends to be thinner than a lot of other tahini on the market. The ratio of the sesame oil to the sesame “meat” makes it a creamy, pourable consistency. Also, depending on temperature, the tahini may feel a bit thinner or thicker. It should settle in a cool, dry place such as in a pantry. However, many people prefer to keep it in the fridge.
I noticed dark “specks” in my Soom Tahini. Is this normal?
These dark specks are totally natural. As an agricultural product, no two seeds of sesame are the same. The black spots are just part of the hull. It is 100% okay to eat.
I noticed white “specks” in my Soom Chocolate Sweet Tahini. Is this normal?
During the winter season, the fat and sugar content crystallizes forming these white chunks or specks. These chunks occur because we do not add emulsifiers to our products. The product is still 100% okay to eat.
I have a fairly old jar of tahini that hasn’t expired yet and it’s difficult to reblend with a spoon. What do I do?
If the tahini separates and is hard to re-emulsify, we recommend storing the jar upside down (of course, make sure the lid is screwed on tightly). The oil trickles down back into the paste, making it better emulsified. If this doesn’t help, we suggest removing all contents from the jar and placing in a blender and mixing. If you have an immersion blender, you can also leave the product in the jar and blend this way.
My jar of chocolate tahini is separated and hard to stir and reblend. Any recommendations to re-emulsify?
If the chocolate tahini separates and becomes hard to stir, prepare a warm bath for the jar. Simply place warm-to-hot water in a bowl and place the jar of chocolate tahini with the lid screwed tightly into the warm water. Make sure that no water enters the jar as it will compromise the product. Let it sit for 3 to 5 minutes. The product will be much easier to stir.
When can I expect my package?
We ship out products every Monday, Wednesday, and Thursday. Depending on location, it may take anywhere from 3 to 7 days to receive your product(s).
Where do you ship to?
We ship to the continental US, Alaska, and Hawaii.
Can you ship to PO Boxes?
Yes we can! We use USPS to ship out our website orders.
Is shipping free?
No, shipping is not free due to the increase in shipping costs we’ve faced. Soom Foods is still footing most of the shipping costs, but we’ve had to pass some of the costs onto our customers. Below is the shipping pricing chart per product. If you order 2 11oz tahini 2-packs (for instance), you will pay $3.99 * 2 = $7.98 for shipping.
- 11oz Soom Tahini 2-Pack: $3.99
- 11oz Soom Tahini 6-Pack: $4.99
- 16oz Soom Organic Tahini 1-Pack: $2.99
- 16oz Soom Organic Tahini 2-Pack: $3.99
- 16oz Soom Organic Tahini 12-Pack: $5.99
- 16oz Soom Premium Tahini 12-Pack: $5.99
- 12.3oz Soom Silan 1-Pack: $2.99
- 12.3oz Soom Silan 2-Pack: $3.99
- 12.3oz Soom Silan 12-Pack: $5.99
- 12oz Soom Chocolate Sweet Tahini 2-Pack: $3.99
- 12oz Soom Chocolate Sweet Tahini 6-Pack: $4.99
- Soom Tahini Sampler: $3.99
- Soom Pantry Sampler: $4.99
- Soom Tahini & Silan Sampler: $4.99
- The Tahini Table Cookbook: $3.00
Is shipping free if I spend a certain amount?
Yes! If you spend over $45.99, you’ll be granted free shipping! But, people are only able to receive free shipping if their single order that exceeds $45.99 is shipped to one address.
I signed up for your newsletter via the pop-up on your website. However, I tried using that same information to login to the site and I can’t login. What’s causing this?
Signing up for our newsletter is separate from the customer information during check-out. So, even though you have subscribed to our newsletter (thank you!) you still need to make an account to purchase our product or you can check-out as a guest. Whichever you prefer!
Where can I buy your products?
Purchase Soom from our site, other online retailers, and specialty stores across the country. We are currently sold at all Whole Foods Market Mid-Atlantic stores and all MOM’s Organic Market stores. Check out our find us page for more details.
Do you sell Soom in Canada?
For wholesale inquiries, please e-mail email@example.com. For at home-cooks, Soom is sold in a few retail locations and online stores. Check our find us page to see where!
Do you sell Soom in the UK and Europe?
We currently do not sell Soom products in the UK & Europe.
The package I received is leaking. What should I do?
Thanks for letting us know about the leak. Sesame oil is relentless, and occasionally breaks through – especially in the summer and with not so careful handling from our shipping carriers. The oil leakage poses no threat to the contents of the tahini inside! Tahini is shelf-stable, even once opened. It can be stored in the pantry. However, we don’t want you to be disappointed with your purchasing experience. Please email us at firstname.lastname@example.org and we’ll make it right by you.
I live in an area that has a higher altitude. Will this cause shipping issues?
Unfortunately, this impacts products in our white, plastic jars. We found that those who live in higher-altitude locations experience fewer issues when purchasing products in our clear, smaller plastic jars.
My package hasn’t arrived. What should I do?
You should have received an email with a tracking number once your package ships. If there’s an issue with delivery, please email email@example.com and we’ll help to get the issue fixed!
There’s a problem with my order. What should I do?
So sorry about that! Please email firstname.lastname@example.org and we’ll make it right by you, whether you prefer receiving a refund or a replacement. Your happiness is of the utmost importance.
- Website & Amazon: At Soom Foods, we believe your enjoyment is our highest priority and are 100% committed to customer satisfaction. Please contact us by emailing email@example.com with your information including name, order number, phone number, mailing address, photos of product and packaging, and reason for the return within 30 days of receiving your order. We are always available to discuss your concerns and welcome any feedback. If there is a solution within our control, we promise to make it happen! Thank you so much for trying Soom Foods!
- Retail/In-Store: Any returns or refunds for products purchased from a grocery store or from another location other than our website should be directed to where the product was purchased.