FAQ’s

What is tahini?
Tahini is a paste made from sesame seeds. It is commonly used in Middle Eastern and Mediterranean cuisines, and is a versatile ingredient for savory and sweet dishes.

Is your tahini raw?
No, our sesame seeds are roasted before they are pressed.
Soom Tahini is just sesame, no added salt or oil.

What is silan?
Silan is a syrup made from dates. Soom Silan is an all-natural date syrup made from 100% steamed and pressed dates. There are no additional sugars, preservatives, or colors added to our silan.

Can you please list the ingredients in Soom’s products?
Soom Premium Tahini: 100% roasted and pressed Ethiopian White Humera sesame seeds. That’s it! No added oils.
Soom Organic Tahini:100% roasted and pressed Organic Ethiopian White Humera sesame seeds. That’s it! No added oils.
Chocolate Soom: Soom Tahini, powdered cane sugar, and cocoa powder.
Soom Silan: 100% steamed and pressed dates that were cultivated throughout Israel.

Is Soom tahini made with hulled or with whole/unhulled sesame seeds?
Soom tahini is made with mechanically-hulled sesame seeds.

Where are your sesame seeds from?
Our sesame seeds are from the northwest, Humera, region of Ethiopia. They are called White Humera Sesame.

Where are your dates from?
Our dates are from Israel, primarily the Jordan Valley.

Where is Soom Tahini manufactured?
Israel

Where is Soom Silan manufactured?
Israel

Are Soom products manufactured in a shared facility with shared equipment where nuts are handled?
Our tahini is made on separate equipment in a separate room, in a facility that also processes tree nuts. Cross-contamination is highly unlikely, but because tree nuts are on site, we will let you make the call as to what is best for you and your family and friends. Please review our Allergen Statement.

Other than the organic certification, is there any difference between Soom’s Premium and Organic tahinis?
Our premium and organic tahini are both made with White Humera Ethiopian sesame seeds, and manufactured using the same process. The flavor is exactly the same! The only difference between these two products is the certification.

Are Soom products certified kosher?
Yes, both our organic and premium tahini products (16 oz.) are OU, and our premium tahini and chocolate sweet tahini halva spread (11 oz.) are OK. Further, Soom Tahini is pressed in Israel under OU supervision and is under OK supervision in Massachusetts. Soom Silan is certified OK, too.

Are Soom products gluten-free, soy-free, dairy-free, and nut-free?
Yes, all of Soom products are gluten-free, soy-free, dairy-free, peanut-free, and vegan. As far as other nuts go, our tahini is made on separate equipment in a separate room, in a facility that also processes tree nuts. Cross-contamination is highly unlikely, but because tree nuts are on site, we will let you make the call as to what is best for you and your family and friends.

Is the plastic that Soom uses BPA-free?
Yes, all of Soom’s plastic is BPA-free.

How should I store Soom Products?
Depending on the preferred consistency, you can keep Soom Tahini and Chocolate Soom either in the pantry for a smoother and more pourable texture. However, if you prefer a peanut butter-like consistency, place Soom Tahini and Chocolate Soom in the fridge. Never place a wet or dirty spoon in the jar. Store Soom Silan in the pantry.

How long is Soom Tahini good for?
Soom Tahini products have an 18-month expiration date from the day the tahini was pressed, but we recommend using the product up within the first 12 months.

How long is Soom Silan good for?
Soom Silan has an 18-month expiration date from the day the silan was pressed, but we recommend using the product up within the first 12 months.

How do I read the expiration date on the tahini bottles?
A bottle may have an expiration date of 18/1/20, which means it’s good until January 18th, 2020.

I noticed Soom Tahini is smoother and more runny than other tahini I’ve tried. Is this how it’s supposed to be?
Soom tends to be thinner than a lot of other tahini on the market.  The ratio of the sesame oil to the sesame “meat” makes it a creamy, pourable consistency. Also, depending on temperature, the tahini may feel a bit thinner or thicker. It should settle in a cool, dry place such as in a pantry. However, many people prefer to keep it in the fridge.

I noticed dark “specks” in my Soom tahini. Is this normal?
These dark specks are totally natural. As an agricultural product, no two seeds of sesame are the same. The black spots are just part of the hull. It is 100% okay to eat.

When can I expect my package?
We ship out products every Monday and Thursday and overnight these packages so you can expect them to arrive the following day.  Depending on location, it may take anywhere from 5 to 7 days to receive your product(s).

Where do you ship to?
We ship to the continental US, Alaska, and Hawaii.

Can you ship to PO Boxes?
Yes we can! We use USPS to ship out our website orders.

Is shipping free?
Below is the shipping pricing chart per product. If you order 2 11oz tahini 2-packs (for instance), you will pay $3.99 * 2 = $7.98 for shippingShipping is free for all orders over $39.99!

11oz Soom Tahini 2-Pack: $3.99
16oz Soom Tahini 1-Pack: $2.99
16oz Soom Tahini 2-Pack: $3.99
12.3oz Soom Silan 1-Pack: $2.99
12.3oz Soom Silan 2-Pack: $3.99
12oz Soom Chocolate Sweet Tahini Halva Spread: $3.99
Soom Tahini Sampler: $3.99
Soom Pantry Sampler: $4.99

Where can I buy your products?
Purchase Soom from our site, other online retailers, and specialty stores across the country. We are currently sold at all Whole Foods Market Mid-Atlantic stores and all MOM’s Organic Market stores. Check out our find us page for more details.

I signed up for your newsletter via the pop-up on your website. However, I tried using that same information to login to the site and I can’t login. What’s causing this?
Signing up for our newsletter is separate from the customer information during check-out.  So, even though you have subscribed to our newsletter (thank you!) you still need to make an account to purchase our product or you can check-out as a guest. Whichever you prefer!

Do you sell Soom in Canada?
For wholesale inquiries, please e-mail orders@soomfoods.com. For at home-cooks, Soom is sold in a few retail locations and online stores. Check our find us page to see where!

Do you sell Soom in the UK and Europe?
We currently do not sell Soom products in the UK & Europe.

The package I received is leaking. What should I do?
Thanks for letting us know about the leak.  Sesame oil is reluctant, and occasionally breaks through – especially in the summer and with not so careful handling from our shipping carriers. The oil leakage poses no threat to the contents of the tahini inside!  Tahini is shelf stable, even once opened.  It can be stored in the pantry. However, we don’t want you to be disappointed with your purchasing experience. Please email us at customersupport@soomfoods.com and we’ll make it right by you.

My package hasn’t arrived. What should I do?
You should have received an email with a tracking number once your package ships. If there’s an issue with delivery, please email orders@soomfoods.com and we’ll help to get the issue fixed!

There’s a problem with my order. What should I do?
So sorry about that! Please email customersupport@soomfoods.com and we’ll make it right by you, whether you prefer receiving a refund or a replacement. Your happiness is of the utmost importance.

What is Soom’s return or refund policy?
At Soom Foods, we believe your enjoyment is our highest priority. If you are dissatisfied with your purchase for any reason, please email us at customersupport@soomfoods.com.  We are always available to discuss your concerns and welcome any feedback. If there is a solution within our control, we promise to make it happen! Thank you so much for trying Soom Foods!